Irfan Mir's Resume. AI + User Experience Designer.

Summary

I design AI systems that align human needs with technical capabilities. 10+ years bridging AI research, accessibility, and product design from building emotion-aware dialog systems to leading equity-centered strategy that improved program access 2x for underserved communities.

Download Irfan Mir's Resume (pdf).

Skills

AI & Research

Designing with Multi-model orchestration, uncertainty quantification, memory architectures, LSTMs/transformers, natural language processing, conversational AI, hallucination prevention

Design & Research Methods

Ethnographic research, contextual inquiry, journey mapping, service blueprints, rapid prototyping, usability testing, co-creation workshops

Systems & Tools

TensorFlow.js, JavaScript, Figma, HTML/CSS, accessibility auditing (WCAG), design systems

Leadership

Cross-functional collaboration, stakeholder alignment, workshop facilitation, equity-centered strategy

Experience & Outcomes

AI + UX Strategy Consultant

Independent Practice (Persun AI) | Okemos, Michigan

2024 – Present

Architecting memory-native AI system integrating 20+ models with intelligent routing and hallucination prevention mechanisms. Achieved 86% size reduction (7GB vs 1GB) and 60x faster inference through uncertainty quantification and memory consolidation approaches.
Published comprehensive framework for human-centered AI product design with quantifiable metrics for transparency, agency, and steerability. Framework provides practical implementation strategies for teams building AI products.
Research progression: emotion-aware LSTM architectures (2013) → attention-based cognitive load modeling (2017) → multi-agent coordination systems (2025).

Experience Designer, Low Income

Consumers Energy | Jackson, Michigan

2022 – 2024

Led equity-centered strategy for Low-Income energy assistance programs serving underserved communities. Conducted journey mapping, narrative design, and co-creation workshops that influenced 3-year product roadmap and improved enrollment from 1:6 to 1:3 participation rate.
Redesigned energy savings enrollment platform, increasing visits 7% and reducing bounce rate 21% through rapid prototyping and usability testing in custom Figma design system.
Unified cross-functional teams using service blueprints and mindset mapping, reducing program confusion by aligning product design with customers’ lived realities.

Experience Designer & Accessibility Expert

Addis Enterprises | Lansing, Michigan

2017 – 2018

Led accessibility strategy across public and nonprofit platforms, reducing course remediation time 40% through scalable audits and developer-first workflows. Designed accessible digital experience for Bishop International Airport. Led WCAG adoption workshops that shifted organizational culture from compliance to care.

Accessibility Specialist

Michigan State University | East Lansing, Michigan

2015 – 2016

Co-created university-wide inclusive design matrix, enabling inclusive RFP requirements for ~50 platform purchases and redesigns including Admissions, Scholarships Portal, and Title IX systems.

Human-AI Interaction Designer

Persun AI (Independent Practice) | Okemos, Michigan

2012 – 2014 & 2016-2018

Built question-answering system with natural language processing using Naive Bayes and Fuzzy Logic. Contributed to Chromium Speech Recognition API testing. Pioneered LSTM implementation for sentiment analysis in pre-BERT/transformer era.

User Experience Intern

Wolfram Research | Champaign, IL

2013

Designed cross-platform interfaces for Mathematica Online IDE and Wolfram Premier Services purchase flow, pioneering responsive design practices at the organization. Conducted usability studies and prototyped voice driven emerging AI tech.

Additional Experience

Caregiver | Okemos, MI | 2018–2024: Balanced family caregiving with consulting work, developing prioritization and adaptive leadership skills.

Specialist | Apple | Lansing, MI | 2014–2016: Delivered record-setting results in non-commissioned retail role by aligning technical solutions with customer needs.

Web Designer and Developer | Michigan State University | East Lansing, MI | 2009–2014: Designed modernized digital presence for academic departments using HTML5/CSS3 best practices.

Education

Michigan State University
BA, Experience Architecture | 2016 | Dean’s List Scholar

Independent Study: Completed graduate-level research in Philosophy of Mind (Spring 2016) under Dr. Robyn Bluhm, Associate Professor, Department of Philosophy. Examined fundamental questions of AI, consciousness, neuroscience, and ethics through interdisciplinary scholarship on machine cognition and human-AI interaction.

Portfolio Highlights (Also available on irfandesign.com)

Voice & Emerging Tech: Led conversational and multi-modal UX for AI-powered systems across platforms, pushing the boundaries of human-centered AI through empathetic interaction flows, early voice prototyping, and philosophical and design research.

Accessibility at Scale: Drove accessibility implementation at a major airport and a top research university, shifting organizational mindsets from compliance to care via developer training, usability audits, and inclusive redesigns.

Equity-Driven Strategy: Facilitated alignment across stakeholders through co-creation workshops and journey mapping, translating service complexity into shared understanding and reframing priorities around underserved users.