Summary
I lead with clarity, strategy, and care. For 10+ years, I’ve helped organizations design systems that meet business goals without losing human depth by bridging stakeholder alignment, practical empathy, and research in consciousness and motivation. I design for nuance and equity, especially where users are underserved or misunderstood. From AI to accessibility, I guide teams from compliance mindsets to cultures of clarity and care. I don’t just build interfaces—I design understanding that lasts.
Skills
Design Research
- Design strategy, multi-platform UX (web, mobile, voice/conversational, physical)
- Ethnographic research, contextual inquiry, remote testing
Systems Thinking & Equity
- Service blueprints, inclusive product strategy
- Accessibility (WCAG, heuristic), equity-centered storytelling
Collaboration & Communication
- Stakeholder alignment, workshop facilitation, cross-functional leadership
Tools & Prototyping
- Figma, HTML/CSS/JS, scalable component systems
Neuroscience & Future-Ready Design
- Consciousness & Cognition in UX
- Motivation, Empathy, and Ethical AI
Experience & Outcomes
- Designed and prototyped multiple iterations of an empathetic AI assistant integrating Natural Language Understanding and LSTM networks to apply cross-disciplinary ethnographic and cognitive research to explore responsible human-AI interaction.
- Co-created pathways for Low Moderate Income households to discover and enroll in energy savings programs.
- Drove equity-centered strategy for LMI communities through journey mapping, narrative design, and co-creation workshops that influenced a 3-year roadmap and improved enrollment clarity and access to meet goal of 1:3 from 1:6 retail programs.
- Unified cross-functional teams with service blueprints and mindset mapping, reducing program confusion and improving product discoverability by aligning design with customers’ everyday lived realities.
- Led redesign of energy savings enrollment platform, increasing visits by 7% and cutting bounce rate 21% via rapid prototyping and usability testing in a custom Figma design system.
- Led accessibility strategy across public and nonprofit platforms, cutting course remediation time by 40% through scalable audits and developer-first workflows.
- Key Project: Designed accessible digital experience for Bishop International Airport with complex navigation and flight tracker and led cross-functional WCAG adoption workshops that fostered culture change.
- Co-created a university-wide inclusive Design matrix—advancing accessibility standards and enabling inclusive RFP requirements for ~50 purchases and redesigns of high-impact platforms like Admissions, Scholarships Portal, and Title IX.
- Conducted WCAG audits and authored actionable accessibility reports for Fortune 500 clients.
- Designed cross-platform interfaces for web-based Mathematica Online Integrated Development Environment and Wolfram Premier Services purchase flow and interaction design—pioneering responsive design at the org.
- Conducted usability studies and prototyped voice driven emerging AI tech.
Additional Experience
- Caregiver — Okemos, MI | 2018–2024: Balanced family caregiving with consulting, shaping empathetic leadership and real-world prioritization skills.
- Specialist — Apple | Lansing, MI | 2014–2016: Delivered record-setting results in a non-commissioned role by aligning tech solutions with real human needs, which sharpened my empathetic problem-solving foundation.
- Web Designer and Developer — Michigan State University | East Lansing, MI | 2009–2014: Designed modernized digital presence for academic departments using early HTML5/CSS3 best practices.
Education
Michigan State University
BA, Experience Architecture | 2016 — Consistent Dean’s List Scholar
- Voice & Emerging Tech: Led conversational and multi-modal UX for AI-powered systems across platforms, pushing the boundaries of human-centered AI through empathetic interaction flows, early voice prototyping, and philosophical and design research.
- Accessibility at Scale: Drove accessibility implementation at a major airport and a top research university, shifting organizational mindsets from compliance to care via developer training, usability audits, and inclusive redesigns.
- Equity-Driven Strategy: Facilitated alignment across stakeholders through co-creation workshops and journey mapping, translating service complexity into shared understanding and reframing priorities around underserved users.